How We Handle Your Information
Who We Are
Baillie Exterior Cleaning & Restoration provides driveway and patio restoration and exterior cleaning services across Dumfries, Lockerbie, Moffat, Annan, Castle Douglas and surrounding areas. We are the data controller responsible for personal information collected through this website.
What We Collect
When you contact us for a quote, we may collect:
- name
- phone number
- email address
- address details
- photos voluntarily sent
- notes about the work required
Basic technical information may also be processed for website security and performance, such as your IP address, browser or device information, and general website usage information.
How We Use It
We use this information to respond to enquiries, arrange site visits, provide quotes, schedule work, manage customer communication, and help protect the website against security issues or abuse.
How Long We Keep It
We only keep enquiry and customer information for as long as it is reasonably necessary for enquiries, customer service, record keeping, legal or accounting obligations, and handling disputes.
Third-Party Services
We may use third-party services to run the website and handle communication. These may include our website hosting provider, Cloudflare for website security and performance, our email provider, WhatsApp if you contact us that way, Tally for website forms where used, and Cal.com for booking quote visits.
Cookies, Analytics and Advertising
We use Google Analytics to understand how visitors use the website, and Google Ads to advertise our services and measure which adverts lead to enquiries. Analytics and marketing cookies are only set if you accept them in the cookie banner, and you can change your choice at any time using the cookie icon on the website.
If you have accepted marketing cookies and send us an enquiry or book a visit, the email address and phone number you give us are shared with Google Ads in a hashed (scrambled) form. Google uses this only to measure which adverts led to enquiries, under the Google Ads Data Processing Terms. We may also share the same hashed details with Google Ads when an enquiry becomes a booked job, for the same purpose.
If you decline these cookies, Google may still receive basic information without cookies, such as that a page was viewed or an enquiry was sent, along with general device and browser details. This is used for aggregated measurement and is not used to identify you. You can read more in how Google uses information from sites that use its services.
Your Rights
You can ask for a copy of the personal information we hold about you, ask us to correct inaccurate information, request deletion where appropriate, ask us to restrict how information is used, object to processing where applicable, and make a complaint to the Information Commissioner's Office (ICO).
Contact
For privacy-related questions, contact us.