How We Handle Your Information
Who We Are
Baillie Exterior Cleaning & Maintenance provides exterior cleaning and property maintenance services across Dumfries, Lockerbie, Moffat, Annan, Castle Douglas and surrounding areas. We are the data controller responsible for personal information collected through this website.
What We Collect
When you contact us for a quote, we may collect:
- name
- phone number
- email address
- address details
- photos voluntarily sent
- notes about the work required
Basic technical information may also be processed for website security and performance, such as your IP address, browser or device information, and general website usage information.
How We Use It
We use this information to respond to enquiries, arrange site visits, provide quotes, schedule work, manage customer communication, and help protect the website against security issues or abuse.
How Long We Keep It
We only keep enquiry and customer information for as long as it is reasonably necessary for enquiries, customer service, record keeping, legal or accounting obligations, and handling disputes.
Third-Party Services
We may use third-party services to run the website and handle communication. These may include our website hosting provider, Cloudflare for website security and performance, our email provider, WhatsApp if you contact us that way, and Tally for website forms where used.
Your Rights
You can ask for a copy of the personal information we hold about you, ask us to correct inaccurate information, request deletion where appropriate, ask us to restrict how information is used, object to processing where applicable, and make a complaint to the Information Commissioner's Office (ICO).
Contact
For privacy-related questions, contact us.